TERMS & CONDITIONS

All reservations will be confirmed by post or email. Until this occurs no booking has been made. A Deposit of 20% of the final bill should be received no later than 5 days following confirmation of your booking. Full payment for your stay should be received no later than 28 working days prior to your arrival.

Any damage or loss of keys must be paid for. On the rare occasion when damage occurs, by negligence or a deliberate action taken by a Guest, which directly or indirectly causes loss to Puddle Cottage, the Guest agrees to indemnify such losses and that this forms part of the agreement at the time of booking. Losses include lost income, specialist expenses and the sourcing of alternative accommodation as necessary.

The cottage welcomes up to two well behaveded dog by prior arrangement for small charge of £20 to cover the additional cost of cleaning. We ask that the dog does not venture upstairs or onto the soft furnishings.

Puddle Cottage operates a non-smoking policy throughout the cottage. Guests are welcome to smoke in the garden, although cigarette stubs should not be discarded outside. In the event of a guest(s) breaching the aforementioned policy, Puddle Cottage will levy a charge for additional cleaning to the Guests final bill and any damage caused as a result.

We reserve the right to decline any booking for any reason and will refund any monies paid.

Cancellation Policy

When a reservation is made, by telephone or by email and accepted, a contract exists between the Guest and Puddle Cottage. If for any reason the reservation is cancelled, in full or in part, a breach of contract exists. Puddle Cottage reserves the right to cancel a booking on any grounds it feels are necessary and will honour no liability by doing so.

Cancellations giving 28 days notice will have deposits returned in full, with no deductions. For shorter periods of notice, Puddle Cottage retains deposits of 20% to cover administration and any resulting loss of business.

Late Cancellations – where notice of cancellation is received within 14 working days of the first reservation date, the following conditions apply. Puddle Cottage will make every effort to re-let the accommodation, and therefore reduce the likely losses for the Guest.

If at the end of the reservation period, despite the efforts made by Puddle Cottage the cottage is not re-let, then Puddle Cottage is entitled to claim damages which reflect the losses incurred as a result of the cancellation. This is the value of the reservation; less any re-let value achieved and deposits already paid.

Terms, Conditions, Contracts and Disputes are determined under English Law.

The latest check out time is 10.30 am, unless an alternative time has been arranged with the cottage manager.

General Notes

We would suggest that Guests consider insurance cover that includes a cancellation risk.

Full payment must be received within 28 days (4 weeks) of arrival date otherwise reservation will be deemed cancelled.

WIFI is available to all guests free of charge. The internet speed is the highest we can achieve in the local area although this is lower than in other parts of the country.

Contact Us

We welcome your feedback to help us continually improve and would ask that if you have any comments, good or bad to please phone: 07734175291 or email enquiries@puddle-cottage.co.uk. Alternatively you can write to us at the Puddle Cottage address.